We strongly encourage you to inform the families you serve of your funeral home's policies/billing practices and remind them to not give any information to individuals contacting them for payments or refunds. Instead they should hang up and directly contact your funeral home, especially when asked for payment. We also encourage a statement on your funeral home's website about your policies. Your staff should also aware scams are also impacting funeral homes. Always confirm any requests for services outside of the arrangements directly with the family you are serving.